1. OUTLINES0 JOSEPH M. JURAN0 JURAN 7 STEP BENCHMARKING PROCESS0 WHAT IS BENCHMARKING0 THE POWER OF BENCHMARKING0 HOW DOES IT WORK0 BENEFITS0 DISADVANTAGES0 COST 2. JOSEPH…
Slide 1 TOTAL QUALITY MANAGEMENT “ MUST KNOW” CONCEPTS FOR ENGINEERS Slide 2 Sequence of presentation Introduction Introduction Three Quality Gurus Three Quality Gurus…