Benchmarking

BenchmarkingLUCY HERNANDEZ-ESCOBERCUSTOMER SALES AND SERVICE

OUTLINES

0 JOSEPH M. JURAN0 JURAN 7 STEP BENCHMARKING PROCESS0WHAT IS BENCHMARKING0THE POWER OF BENCHMARKING0HOW DOES IT WORK0BENEFITS 0DISADVANTAGES0COST

JOSEPH M JURAN

• Juran was a noted authority on the concept of quality He is remembered as the father of modern-day quality management.

His many contributions changed not only the world of quality, but the world itself.

Joseph M. Juran, one of quality’s most influential pioneers and leaders, died at the age of 103.

Joseph M. Juran (1900-2008)"Without a standard there is no logical basis for making a decision or taking action."

JURAN 7 STEP BENCHMARKING PROCESS

Assures a systematic approach to benchmarking.

WHAT IS BENCHMARKING?

0Benchmarking is much more than a comparison of performance.

0Benchmarking is a powerful method for breakthrough thinking, innovation, and improvement.

0Benchmarking focuses on learning from the experience of others .

THE POWER OF BENCHMARKING

You can discover the answers a number of questions through benchmarking.

You can find out which is the best company in the industry and how can you become the best. When you find out information

HOW DOES IT WORK Benchmarking should be undertaken periodically. Continuously

searching and adapting to better practices will give superior results.

Despite the fact that benchmarking is a time-consuming process, it can really do a great deal for your business by exposing it to leading-edge practices and giving it competitive superiority

BENEFITS

0Organizations are constantly looking for new ways and methodologies to improve their performance and gain a competitive advantage.

0many organizations recognize the importance of learning from best practices that have been achieved by other organizations.

DISADVANTAGES

0Many organizations tend to relax after excelling beyond competition.

0 It reduce managerial motivation if they are compared with a better resourced rival.

0There is a danger that confidentiality of data will be compromised.

COST0Besides the salary of your workers, the only cost

that you may have to incur would be is the cost of the information. However, information that's easily accessible won't cost money.

CONCLUSION

0BENCHMARKING IS THE PROCESS OF COMPARING ONE ORGANIZATION TO THEIR COMPETITION

0BENCHMARKING OPEN MINDS TO NEW IDEAS.0BENCHMARKING FORCES ORGANIZATIONS OUT OF

THE CONFORT ZONE.