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1. ITpreneurs IT Best Practice Education 2. ITpreneurs ITpreneurs operates with 150+ staff in six continents serving Fortune 1000 companies The common theme for all ITpreneurs…

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Slide 1Taking the Mystery Out of IT Service Management, ITIL & ServiceNow Monday August 5, 1:40-2:50pm Slide 2 Your Distinguished Panel Moderator: Brian Buckler, Director…

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1.The ITIL® Process Map:ITIL ImplementationUsing Process TemplatesIT Process Mapswww.it-processmaps.com IT Process Know-How out of a Box © Stefan Kempter, 2007 -1- 2. Contents…

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ITIL® IT Service Management: 100 Most Asked Questions on IT Service Management and ITIL Foundation Certification, Training and Exams Gerard Blokdijk ITIL IT Service Management:…