Slides for the INSPIRE conference workshop held in Aalborg, Denmark on the 17th of June 2014. The focus of the workshop was practical steps for improving the Quality of Service…

Sell What It Does, Not What It Is Volume 6 • Issue 6 This honor says a lot. It says that car dealers appreciate our service. It says that we help generate business. And…

Welcome to the Saline County Criminal Justice Training Center Hostage Negotiations for the First Responder Objective By the completion of this course, attendees will be able…

Interested in learning more about security? SANS Institute InfoSec Reading Room This paper is from the SANS Institute Reading Room site. Reposting is not permitted without…

Administrators Guide for System Center 2012 Service Manager Microsoft Corporation Published: April 1, 2012 Authors Anat Kerry, Bill Anderson, and John Downing Applies To…

Education Resource Kit The Fantastical Imaginings of Tim Burton Education Resources CONTENTS Acknowledgements........................................................................................................................…

1. Customer Service in Salesforce:Managing Cases Effectively Chad Meyer Dec 11 2013© 2013 Internet Creations. All rights reserved. 2. “There is only one boss. The customer.…

1. Perceptions and Regulations:How Minnesota Business Owners See the Impact of State and Local Regulations on their Firms Anthony J. Filipovitch, Ph.D Alexander Cahill Urban…

1. Service Level Agreement (SLA) Between The The Metcalf Group- Technology Consulting And the ABC123 School District For Tier 1 Technical Support Prepared by The Metcalf…

1. Incident Action Planning Exercises No. 1a & 1b This exercise is designed to demonstrate the importance of conducting 360s for house fires, especially multi-level houses…