Documents ITIL Quick

1. Which of the following is NOT a step in the Continual Service Improvement (CSI) model? a) What is the vision? b) Did we get there? c) Is there budget? d) Where are we…

Documents ITIL Overview 2007

ITIL Overview Information Technology Infrastructure Library Ezequiel Cornero April 12, 2007 Definition âITIL provides a comprehensive, consistent and coherent set of best…

Documents CSIRT – Incident handling Perpétus Jacques Houngbo Dar Es Salaam, May – June 2011 “If you...

Slide 1 CSIRT – Incident handling Perpétus Jacques Houngbo Dar Es Salaam, May – June 2011 “If you think technology can solve your security problems, then you don’t…