ITIL Overview Information Technology Infrastructure Library Ezequiel Cornero April 12, 2007
Dec 09, 2015
Definition
“ITIL provides a comprehensive, consistent and coherent set of best practices for IT Service Management Processes, promoting a quality approach to achieving business effectiveness and efficiency in the use of information systems.”
Objectives
• Align IT services with current and future needs of the business and its Customers.
• Improve the quality of the IT services delivered.
• Reduce the long-term cost of service provision.
• Comply with federal regulations