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Documents TOPdesk Magazine 2009 Issue 1

April 2009, Issue 1, Volume 11 Working Together at One Service Desk Working Together Succesfully on Facilities and IT/ HR Workflows in TOPdesk / The Hype is Over: the Rise…

Documents US Coast Guart, Darkets of Days

A Bright Light on the Darkest of Days: The U.S. Coast Guard’s Response To Hurricane Katrina By Scott Price Deputy Historian, U.S. Coast Guard I hope our people really understand…

Documents BMC ServiceDesk on Force.com Customer Presentationv

1. BMC Service Desk on Force.com OverviewThursday, April 29, 2010 Kyle Hamilton 2. Expectations have never been higher Reduce IT Costs How do you get the most out of every…

Documents Crisis Management

1. Crisis Management 2009 EEI Business Continuity ConferenceDan Sadler, CBCP Program Manager – Business Continuity Constellation Energy1 2. Agenda • Constellation Energy…

Documents ALM100

ALM 100 From Requirements to Deploy and Operations with SAP Solution Manager Disclaimer This presentation outlines our general product direction and should not be relied…

Documents Emergency Preparedness

GSFC/Wallops Flight Facility Emergency Preparedness Kenneth Volante Code 803 Safety Office 04/20/2011 1 Introduction GSFC/Wallops Flight Facility • Ask yourself these Questions…

Documents ITSM Gap Analysis - Template

Service Continuity IT Service Management - High Level Conce S# Concerns Are there established IT Service Management: a) policies? b) objectives? c) plans? Are all end-to-end…

Documents Novell Service Desk

Novell Service Desk And IT Service Management Mark Schouls Senior ZENworks Product Manager ITIL Service Manager / Expert Novell Agenda • • • Service Desk and Novell…

Technology ITSM Toolset Selection

1. Planning on Implementing an ITSM Tool Set What you need to take into consideration… 2. Topics What comes first, the process or the tool Sample toolsets 10 lessons learned…

Documents Click here for the

1. Using ITIL to Improve Sarbanes-Oxley Related Processes October 31, 2006 2:00pm EST, 11:00am PST George Spafford, Principal Consultant Pepperweed Consulting 2. Housekeeping…