ITIL doesn’t speak to the role of the functional manager in IT service change management. And yet, prior to change management, functional managers usually set their team’s…

Measuring KPI’s is becoming increasingly important for those involved in IT Service Management; Managers need quantitative information to support their decision making…

SM7 IE 89 SM7 IE 90 The HP Service Manager Service Desk application enables a service desk operator to document and track received interactions. Service Desk provides one-click…

Date: June 2010 BPMN 2.0 by Example Version Alpha 8 (non-normative) ____________________________________________________ OMG Document Number: dtc/2010-06-xx Standard document…

EX0-101_ITIL V3 newest 2012 80 questions dump Number: 000-000 Passing Score: 800 Time Limit : 120 min File Version: 1.0 Exin EX0-101 ITIL Foundation V 3.0 & ITIL Foundation…

IT Service Management  Processes & Remedy    Level 2 & 3 Support  Comprehensive User Guide  Version 1.1  V:\corpservices\service-office\Shared Services…

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HP Service Manager For the Supported Windows® and UNIX® operating systems Software Version: 9.30 Web Services Guide Document Release Date: July 2011 Software Release Date:…

BCI Certificate Examination Candidate Information Pack Revised February 2010 IMPORTANT CONTACT INFORMATION BCI (Examination Administration Office) 1964 Gallows Road Suite…

ITIL® Intermediate Lifecycle Stream: SERVICE STRATEGY CERTIFICATE Sample Paper 1, Version 5.1 Gradient Style, Complex Multiple Choice SCENARIO BOOKLET This booklet contains…