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1. BMC Service Desk on Force.com OverviewThursday, April 29, 2010 Kyle Hamilton 2. Expectations have never been higher Reduce IT Costs How do you get the most out of every…

CHAPTER 6 Support Department Cost Allocation LEARNING OBJECTIVES After studying this chapter, you should be able to: 1. Describe the difference between support departments…

Novell Service Desk And IT Service Management Mark Schouls Senior ZENworks Product Manager ITIL Service Manager / Expert Novell Agenda • • • Service Desk and Novell…

1. A Forrester Total Economic Impact™ Study Prepared For IBMTotal Economic Impact™ IBM System Storage SANVolume ControllerProject Director: Sadaf Roshan BellordContributors:…

1. Bodhtree.com Bodhtree Corporate Overview 2. Bodhtree.com / (408) 954.8700 / Page 2Bodhtree Overview Bodhtree: Who We Are Bodhtree is a growing IT consulting and technology…

1. Usability Testing 2. Importance of Usability• Consumer can use your site more easily and willcome back more often• Less frustrating and more enjoyable experience•…