1. 2. Why Word Of Mouth Matters: The Demise Of Consumer Trust In 1991, American institutions enjoyed thehighestlevels of public trust in over 15 yearsWatergate a distant…
1. IBM IMS ToolsIMS Tools Autonomics and ModernizationTrends and DirectionJanet LeBlanc – IMS Tools [email protected] © 2012 IBM Corporation 2. Agenda Why…