1. Customer Contact Solutions presents 2. Pauline is in a bus on the way to work. She needs to contact Air Fly.“Oups !... I forgot to call Air Fly for my reservation !”…

Slide 1 Establishing an IM Service at Your Library Let’s Chat! Marlo Young [email protected] HLA 2006 Slide 2 Overview Define IM & discuss trends Define IM & discuss…

Message Session Relay Protocol (MSRP) Message Session Relay Protocol (MSRP) Jonathan Rosenberg Cisco Fellow © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential…

Establishing an IM Service at Your Library Let’s Chat! Marlo Young [email protected] HLA 2006 Overview Define IM & discuss trends Insider look at IM Practical &…

Message Session Relay Protocol (MSRP) Message Session Relay Protocol (MSRP) Jonathan Rosenberg Cisco Fellow © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential…

Developing Unified Communications Apps Kyle Marsh Principal Program Manager Unified Communications Microsoft Corporation [email protected] Communications Transformation…