1.Gimmick or Groundbreaking? Canadian Academic LibrariesUsing Chat Reference inMulti-user Virtual Environments Amy Buckland, McGill University Krista Godfrey, McMaster University2.…

1. Market Trends andBusiness Drivers Geoff King and Mike O’KeefeBusiness Transformation Financial Services 2. LIC to Sell Policies OnlineIs there Money in the Mobile Wallet?:Americas…

1. Customer Contact Solutions presents 2. Pauline is in a bus on the way to work. She needs to contact Air Fly.“Oups !... I forgot to call Air Fly for my reservation !”…

1. ©2013 | BrightEdge Technologies The Future of Search: Mobility Eric Papczun | US President 2. Mobile Accessibility is Transforming Search Mobile Phone Internet…

QuestionPoint Worldwide Cooperative Reference ICOLC Meeting September 19, 2002 Paul Cappuzzello, West Region Manager [email protected] Reference Challenges Youâre Facing…

ACM 4063 Communication research ACM 4063 Communication research Lecture 7 Content analysis (CA) A research technique for making references by systematically and objectively…