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Marketing Service Organisations BM404 - 2006 Overview Defining services Understanding the services economy The service sector in Australia Mega-trends and the service sector:…

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MARKETING OF SERVICES REPORT ON GAP ANALYSIS OF DOMINO'S PIZZA Submitted By :Sharad Anand Roll No. 44 Marketing Sec B Service GAP Analysis of Domino’s Pizza Page 1…

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SERVICES MARKETING AND GAPS MODEL IN APOLLO HOSPITALS MADE BY:DAKSHESH RAWAT MEENAKSHI AWANA INTRODUCTION ³Apollo Hospitals´ is the largest healthcare group in Asia. Owns…

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1. Chapter-8Service Quality Management 2. • What are services? The word service originally associated with the work performed by servants for their masters. “ the action…