1. Gap Analysis Presentation by Stephen Coppola 2. Table of Contents Definition of Gap Analysis Service Gap Analysis SERVQUAL Gaps Model Dimension Model Real World Gap Analysis…
1. Gap Analysis Presentation by Stephen Coppola 2. Table of Contents Definition of Gap Analysis Service Gap Analysis SERVQUAL Gaps Model Dimension Model Real World Gap Analysis…
Slide 1Gap Analysis Slide 2 Table of Contents Definition of Gap AnalysisDefinition of Gap Analysis Service Gap AnalysisService Gap Analysis SERVQUALSERVQUAL –Gaps Model…
1. Gap Analysis 2. Table of Contents• Definition of Gap Analysis• Service Gap Analysis• SERVQUAL – Gaps Model – Dimension Model• Real World Gap Analysis• ISO…