Design Principles from Don Norman’s “Design of Everyday Things” and Preece, Rogers and Sharp’s “Beyond Interaction Design” Design of Everyday Things • Donald…

Slide 1CUSTOMER SERVICE Slide 2 What is Customer Service? Customer Service: handles company issues through: – Calling centers – In store/person – Email – Or on site…

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1. Feedback Systems: An Introduction for Scientists and Engineers Karl Johan ˚Astr¨om Department of Automatic Control Lund Institute of Technology Richard M. Murray Control…

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1. What Is Multimedia? CECS 5110 2. What Is Multimedia?  Multimedia is a computer-based interactive communications process that incorporates text, graphics, sound, animation,…

What is the focus of our training session? Learning intentions (We Are Learning To...WALT) 1. To know what feedback is. 2. To understand how to use feedback effectively.…

PowerPoint Presentation Lead Facilitator Georgie (Linda) Washington 1 www.padlet.com/wall/I7teacherwishes What are your goals for tonight? Up to 10 minutes Facilitator introduces…