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1.'ValarieA. ZeithamI, Leonard L Berry, & A. ParasuramanThe Behavioral Consequences of Service Quality If service quality relates to retention of customers at the…

1. Synthesizing Extant Knowledge for Practitioners in a Carnegie Knowledge Network Chris Thorn, Managing Director Analytics and Program Technology September 16, 2013⦁ Columbus,…

1. Synthesizing Extant Knowledge for Practitioners in a Carnegie Knowledge Network Chris Thorn, Managing Director Analytics and Program Technology September 16, 2013⦁ Columbus,…

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