On the partial fulfillment of 4th semester of POST GRADUATE DIPLOMA IN BUSINESS MANAGEMENT AT INSTITUTE OF MANAGEMENT STUDIES, Ghaziabad We the following students submit…

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European Journal of Business and Management www.iiste.org ISSN 2222-1905 (Paper) ISSN 2222-2839 (Online) Vol 4, No.21, 2012 138 Impact of Perceived Service Quality on Customer…

Slide 1 任維廉 THE HISTORY AND FUTURE OF SERVICE QUALITY ASSESSMENT: CONNECTING CUSTOMER NEEDS AND EXPECTATIONS TO BUSINESS PROCESSES GRAPENTINE, T., MARKETING RESEARCH,…

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