New Service Development and Process Design Learning Objectives • Discuss the new service development process. • Prepare a blueprint for a service operation. • Describe…
1. New Service Developmentand Process Design 2. Learning Objectives Discuss the new service development process. Prepare a blueprint for a service operation. Describe a service…
Slide 1 Chapter – 5 Technology in Services 5 Service Management (5e) Operations, Strategy, Information Technology By Fitzsimmons and Fitzsimmons Slide 2 5-2 Learning Objectives…
New Service Development and Process Design Customer Benefit Package   Learning Objectives Discuss the new service development process. Prepare a blueprint for a service…