Slide 1By Caleb Oldenkamp Manuel Mejia Silian Xu Slide 2 Video Wallin and Nordstrom (1901) Expanded beyond shoes in 1963 OR (1966), CA (1978) East coast (1988) Currently…
1.The Nordstrom Way 2. The Nordstrom Way What can we learn from a department store? Customer Service 101! 1. HUMBLE – You need to be humble to do service 2. Everything…
Nordstrom An icon in fashion and service since 1901 Darby Rousseau History Began solely as a shoe store in 1901 Business philosophy based on exceptional service The largest…