Documents Slides itil v3 vf

1. Gestion des services Informatiques ITIL Version 3, Les fondamentaux Mohamed SAAD, CISA, CRISC, PMP, ISO 27 001 LA, ITIL © 2003 Acadys - all rights reserved 2. Gestion…

Technology Change Management

1. Change ManagementAn Overview 2. Change• Change is an addition, modification or removal of anauthorized, planned or supported service. It can be aresult of: – Management…

Education ITIL Implemetation in Telecom

1.-bridging the divides Rohit Raisinghani Shaswati Mukherjee Shreeji Doshi Utkarsh Verma Vijay Shukla2. Assumptions The DSL service is deployed with the existing underlying…