Change Management

Change Management

An Overview

Change

• Change is an addition, modification or removal of an

authorized, planned or supported service. It can be a result

of:– Management requirement

– Cost reduction

– Service improvement/Business efficiency

– Adaptation to changing circumstances

– Current opportunity

– Future business threat

Clear and shared vision

Actionable first steps

Pressure for change

Capacity to change

Capability to change

Resistance to change

For change to occur there needs to be:

which must exceed

XXXX

What does change require?

Clear and shared vision

Pressure for change

Capacity to change

Capability to change

What is Change Management?

• It is proactively positioning the organization to be ready, willing, and able to successfully adopt the business change.

• In addition, organizations should:– Acknowledge that resistance to change is natural,

and proactively identify and mitigate the causes of resistance

– Define the changes that lie outside the scope of the service change process

Key Considerations

Management

– Will to change– Budget – Technology– Skills– Resources

Organization

– Motivation – Adaptability – Skills and Competences– Risk and Innovation

Build consensus and plan what needs to be done

Start pilot projects

Build a network of interested parties

Generate ideas from interested parties

Preliminary Steps

Change Authorization Board

• As change can have a huge financial/business impact , it needs to be reviewed, assessed and approved by an independent body called the Change Authorization Board (CAB)

• This body authorizes and sets variances for cost , effort, schedule and quality

• They will also weigh the perceived benefits of implementing the change against the existing service

• In certain scenarios, an emergency CAB may also be appointed

The Authorization Process

Process

Elements of a Successful Change

Benefits

• Increases business response to customer demands

• Improves cost efficiency

• Increases business innovation

• Improves organizational efficiency

• Increases employee performance

• Helps to anticipate and respond to challenges

• Improves morale and productivity

Conclusion

• Proactive approach will help identify and manage

change resistance

• Avoid confusing change management with “selling”

• Spend less time on technical issues and more time on

implementing an organization readiness effort

• Leaders at all levels must be ENGAGED and ENGAGE

others