1.CRM(Customer Relationship Management)2. The basic purpose of CRM iscustomer satisfaction. 3. Who are your customers ?• Corporate Clients• NGO Clients• Trainees•…
Slide 1 Customer Relationship Management E-Marketing/7E Chapter 15 Slide 2 Chapter 15 Objectives After reading Chapter 15, you will be able to: – Define customer relationship…
Slide 1 CRM Instructor: Hanniya Abid Lecture 31 E-Marketing Slide 2 By the end of this lecture you will be able to: Define customer relationship management and identify the…