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1.CRM(Customer Relationship Management)2. The basic purpose of CRM iscustomer satisfaction. 3. Who are your customers ?• Corporate Clients• NGO Clients• Trainees•…

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1. BI & Analytics in Oil & Gas Downstream Sector Submitted By: Group 2 Aarya Dashpute 20131002 Akhil Harikumar 20131003 Himanshi Singh 20131012 Himanshu Khatri 20131013…

Documents E-MARKETING 5/E JUDY STRAUSS AND RAYMOND FROST Chapter 15: Customer Relationship Management ©2009.....

Slide 1 E-MARKETING 5/E JUDY STRAUSS AND RAYMOND FROST Chapter 15: Customer Relationship Management ©2009 Pearson Education, Inc. Publishing as Prentice Hall 15-1 Slide…

Documents ©2006 Prentice Hall14-1 E-Marketing 4/E Judy Strauss, Adel I. El-Ansary, and Raymond Frost Chapter....

Slide 1 ©2006 Prentice Hall14-1 E-Marketing 4/E Judy Strauss, Adel I. El-Ansary, and Raymond Frost Chapter 14: Customer Relationship Management Slide 2 ©2006 Prentice Hall14-2…

Documents Customer Relationship Management E-Marketing/7E Chapter 15.

Slide 1 Customer Relationship Management E-Marketing/7E Chapter 15 Slide 2 Chapter 15 Objectives After reading Chapter 15, you will be able to: – Define customer relationship…

Documents Day 26 ELC 310. Copyright 2005 Prentice HallCh 1 -2 Agenda Questions? Assignment 5 Due Customer...

Slide 1 Day 26 ELC 310 Slide 2 Copyright 2005 Prentice HallCh 1 -2 Agenda Questions? Assignment 5 Due Customer Relationship Management Slide 3 Remaining Schedule Dec 13 (Friday…

Documents CRM Instructor: Hanniya Abid Lecture 31 E-Marketing.

Slide 1 CRM Instructor: Hanniya Abid Lecture 31 E-Marketing Slide 2 By the end of this lecture you will be able to: Define customer relationship management and identify the…

Documents Customer Relationship Management E-M ARKETING /6E C HAPTER 15.

Slide 1 Customer Relationship Management E-M ARKETING /6E C HAPTER 15 Slide 2 ©2012 PEARSON EDUCATION, INC. PUBLISHING AS PRENTICE HALL 15-2 C HAPTER 15 O BJECTIVES …

Documents UNICREDITO ITALIANO Alessandro Profumo - CEO UBSW ITALIAN FINANCIALS CONFERENCE Rome, - February 7.....

Slide 1 UNICREDITO ITALIANO Alessandro Profumo - CEO UBSW ITALIAN FINANCIALS CONFERENCE Rome, - February 7 th, 2002 “CROSS-SELLING: REALITY OR MIRAGE?” Slide 2 2 Today…

Documents Unilever Organizational Change on CRM

Unilever Organizational Change on CRM Organizational Change Management Hanoi, 16 August 2003 1 Table of Contents 1. Team Members 2. Vision 3. Critical Success Factors 4.…