1. So Near Yet so Far Why Utilities Need to Re-energize Their Digital Customer Experience 2. Mind the Gap: How a Digital Divide is Compromising the Utility Customer Experience…
1.So Near Yet so Far Why Utilities Need to Re-energize Their Digital Customer Experience 2. 2 Utilities Face Growing Customer Dissatisfaction There is simmering discontent…
The Digital Utility: Findings and Recommendations Sponsored by: Capgemini Table of Contents Executive Summary Situation Overview Project and Findings Recommendations for…
By Jonathan D Loretto and Michel van Zutphen Oracle Open World 2013 Content: The Emergence of the Digital Utility Reinventing the Digital Customer Experience