Government & Nonprofit PPMA Annual Seminar 2015 - The Future of Public Sector Work

Looking back and looking forward: are they the same? Looking back and looking forward: is public service the same? Naomi Stanford, April 16 2015 45 minutes Skim over the…

Documents customer journey mapping:

customer journey mapping: an introduction Customer journey mapping is the process of tracking and describing all the experiences that customers have as they encounter a service…

Documents customer journey mapping:

customer journey mapping: an introduction Customer journey mapping is the process of tracking and describing all the experiences that customers have as they encounter a service…