Global Customer Management Programs: How To Make Them Really Work Author(s): Noel Capon and Christoph Senn Reviewed work(s): Source: California Management Review, Vol. 52,…

1. ADLT 625 2. What do we mean by “organizational change”? Occurs each and every day Mostly unplanned and gradual Affects us as individuals, groups, and organizations…

Slide 1 Slide 2 Change is a Process Organizational Stages Individual Stages (ADKAR) Business Need Concept and Design Implementation Post-Implementation Awareness Desire Knowledge…

Top Reports That Every Marketer Needs Th e E ssential 8 2 Introduction Marketing suffers from a crisis of credibility. Outside of the marketing department, executives often…

PowerPoint Presentation Getting Ready to Go Back Home How do I tend to interpret the world around me? How does change ripple through an organization? How do people react…

PowerPoint Presentation Leading Change Barbara Holland & Judith Ramaley Why is Change so Hard? Focus on solo scholars and disciplines Emphasis on theory over other knowledge…