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Business The Business Case for Assuring The Customer Mobile Web Experience

Slide 1 Imad Mouline - CTO APM Solutions, Compuware AUDIO VIA PC SPEAKERS & PHONE# 866-900-5706 ID# 36582924 Tony Baer - Senior Analyst, Ovum Sara Kaufman - Analyst,…

Technology How SIP Delivers your Next Generation Customer Service Platform

How Interaction Analytics Makes the Customer Care Exec Your Companyâs MVP How SIP Delivers Your Next-Generation Customer Service Platform © 2013, Genesys Telecommunications…

Documents Tendencias mundiales de la industria de Contact Center y BPO

Contact Centers and Beyond October, 2012 III CONVENCION APECCO 2012 Peter Ryan, Practice Leader – Ovum’s Services Team 1 © Copyright Ovum 2010. All rights reserved.…

Documents Ovum RAS Slides

1.   2. Who We Are Ovum is the ICT advisory brand of the Datamonitor Group, with a 25 year history of advising both enterprises and their suppliers on the business value…

Recruiting & HR Increase your Service Advantage: Innovations in Agent Hiring

1. ©2014HireIQSolutions,Inc.Allrightsreservedwwwwwwwww...hhhiiirrreeeiiiqqqiiinnnccc...cccooommmExecutiveWebinarSeriesIncrease your Service Advantage:Innovations in Agent…

Documents © Copyright Ovum. All rights reserved. Ovum is part of the Datamonitor Group. 1 Optical...

Slide 1 © Copyright Ovum. All rights reserved. Ovum is part of the Datamonitor Group. 1 Optical communications outlook through the lens of optical components market Karen…