1. Chapter 7 - 1 Customer Service 2. What is customer service? Finding outANDSatisfyingthe needs and wants of the customers 3. Why is customer service important? Observe…
Slide 1 Slide 2 There are 8 steps in the selling process. These 8 steps spell out Padpocsr: Pre-Approach Approach Determine needs Present the merchandise Overcome objections…
1. 1 2. Impactof Any Emergency in the CriticalInfrastructurePOWER Immense 2 3. Types of Emergenciesearthquake terroristRapidonsetattackvulcanoflood Tech Failure cyclone waronsetSlow…
Welcome Your Prospectâs Objections Chapter 12 12-* Welcome Objections! Accept objections as a challenge People do not want to be taken advantage of Learn to overcome objections…
Unit Fourteen Sales and negotiation Study Objectives This unit looks at various aspects of sales including the preliminary demonstration and the stages of commercial negotiations.…