1. The Bridge to Our Customers Customer Delight 2. Objectives Understand the importance of Customer & Customer Service Identify Internal & External customers Understand…

1. The Bridge to Our Customers Customer Delight 2. Objectives Understand the importance of Customer & Customer Service Identify Internal & External customers Understand…

1. The Bridge to Our Customers Customer Delight 2. Objectives  Understand the importance of Customer & Customer Service  Identify Internal & External customers…

1. Customer delight Dr. E. J Sarma Head HCM – Global 2. How to Delight our Customers (10 Thoughts) • Thebest service oriented employees do these very well Saama-Confidential…

Slide 1 Libraries To deliver just-in-time information with passion and a smile Deploying the NUS Service Class framework to scale the peaks of service excellence Lee Cheng…