1. Customer delight Dr. E. J Sarma Head HCM – Global 2. How to Delight our Customers (10 Thoughts) • Thebest service oriented employees do these very well Saama-Confidential…
1. Presented by: Scott Aziz 24 October 2013 Develop a Defect Prevention Strategy – Or Else! 2. 2 Agenda • Why is Defect Prevention Critical? • Cost & Quality /…