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Technology It's Time to Replace Your Old Call Center ACD. What Are Your Next Steps?

Beyond the ACD Itâs Time to Replace Your Old Call Center ACD. What Are Your Next Steps? Quick logistics check: Please make sure your laptop / PC speakers are un-muted. You…

Technology 1 to 1 Customer Service - Take your Contact Center Routing out of the Queue

Slide 1 1-to-1 Customer Service Best Practice #3: Take Your Contact Center Routing Out of the Queue © 2013, Genesys Telecommunications Laboratories, Inc. All rights reserved.…