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From Social Media to Social CRM, IBM Institute for Business Value
Business From Social Media to Social CRM, IBM Institute for Business Value

1. IBM Global Business Services Customer Relationship ManagementExecutive ReportIBM Institute for Business ValueFrom social mediato Social CRMWhat customers wantThe first…

From Social Media to Social CRM by IBM - Part 1
Business From Social Media to Social CRM by IBM - Part 1

1. IBM Global Business Services Customer Relationship ManagementExecutive ReportIBM Institute for Business ValueFrom social mediato Social CRMWhat customers wantThe first…

From Social Media to Social SRM - IBM report
Business From Social Media to Social SRM - IBM report

1. IBM Global Business Services Customer Relationship ManagementExecutive ReportIBM Institute for Business ValueFrom social mediato Social CRMWhat customers wantThe first…

Understanding Service as Experience
Marketing Understanding Service as Experience

1. Session 4: Service as an Experience 2. New Business Landscape 1. Intense competition 2. Customers have too many choices 3. Customers are relatively immune to marketing…

1111 © 2002, Cisco Systems, Inc. All rights reserved. AutoQoS Technical Presentation, 1/03 111 © 2002, Cisco Systems, Inc. All rights reserved. AutoQoS.
Documents 1111 © 2002, Cisco Systems, Inc. All rights reserved. AutoQoS Technical Presentation, 1/03 111 ©.....

Slide 11111 © 2002, Cisco Systems, Inc. All rights reserved. AutoQoS Technical Presentation, 1/03 111 © 2002, Cisco Systems, Inc. All rights reserved. AutoQoS Technical…

CANARIE The Customer Empowered Networking Revolution Background Papers on Gigabit to The Home and Optical Internet.
Documents CANARIE The Customer Empowered Networking Revolution Background Papers on Gigabit to The Home and....

Slide 1CANARIE The Customer Empowered Networking Revolution http://www.canarie.ca http://www.canet3.net Background Papers on Gigabit to The Home and Optical Internet Architecture…

121101_ 1 Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission.
Documents 121101_ 1 Confidential and proprietary information of Ingram Micro Inc. Do not distribute or...

Slide 1121101_ 1 Confidential and proprietary information of Ingram Micro Inc. Do not distribute or duplicate without Ingram Micro's express written permission. IM Link…

Harnessing a Customer Customer Minded Workforce. Customer Service Challenge your paradigm of customer service... Foster a culture of customer service.
Documents Harnessing a Customer Customer Minded Workforce. Customer Service Challenge your paradigm of...

Slide 1Harnessing a Customer Customer Minded Workforce Slide 2 Customer Service Challenge your paradigm of customer service... Foster a culture of customer service excellence…

Broadband – IP Transport 2012 ACE/RUS School and Symposium May 6-9, 2012 Fort Worth, TX Brian LeCuyer, PE RVW, Inc. (402)564-2876 blecuyer@rvwinc.com.
Documents Broadband – IP Transport 2012 ACE/RUS School and Symposium May 6-9, 2012 Fort Worth, TX Brian...

Slide 1Broadband – IP Transport 2012 ACE/RUS School and Symposium May 6-9, 2012 Fort Worth, TX Brian LeCuyer, PE RVW, Inc. (402)564-2876 [email protected] Slide 2 ©2006…

Microsoft Lync & Acme Packet Session Management Solutions
Technology Microsoft Lync & Acme Packet Session Management Solutions

1.Microsoft Lync &Acme PacketSessionManagementSolutionsApril 2012Geraint Evans, Technical Channel Director, [email protected]. Introduction & agenda This…

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