Slide 1 Five generic interrelated process model STRATEGIC CRM Strategic CRM is focused upon the development of a customer-centric business culture. This culture is dedicated…
Slide 1 Slide 2 ECRM: Introduction Dr. Hong- Mei Chen Department of Information Technology Management College of Business Administration University of Hawaii Slide 3 Basic…
Slide 1 Chapter 1 Introduction to customer relationship management Aj. Khuanlux MitsophonsiriCS.467 Customer relationship management Technology Slide 2 By the of this chapter,…
Chapter 1 Introduction to customer relationship management Aj. Khuanlux Mitsophonsiri CS.467 Customer relationship management Technology By the of this chapter, you will…