A practical workbook to introduce you to a range of Social Media Tools to help manage crisis communications in Public Relations. With extensive case studies and exercises…

Triplette Competition Arms Crisis Communication Plan: Forge Fire at International Production Facility Developed by David Owens-Hill December 1, 2011 Plan rehearsal dates:…

You’ve managed to survive the crisis, but your image is tarnished. Will your post-crisis actions restore trust and confidence … or cause further damage to your organization’s…

Presentation for the Control Room Communications Conference on December 12, 2012 in Copenhagen

The Dark Side of Co-CreationHow to deal with angry community members?

Paper Presented in IR14 (Internet research conference).

Presented by Jean Burgess and Axel Bruns at the Eidos Institute symposium "Social Media in Times of Crisis", Brisbane, 4 Apr. 2011.