Education NCompass Live: Voice of the Customer: Designing Library Services to Meet User Expectations

1. Voice of the Customer Designing Library Services to Meet User Expectations Presented by Robin Bernstein, Becky Wymer and Casey Kralik July 27, 2011 2. Customer Service…

Education The University of Worcester guide to making the most of your visit to a UCAS convention

PowerPoint Presentation How to: make the most of your visit to a UCAS convention Use the next few slides to help you prepare some questions ahead of your UCAS visit There…