Documents Chap 08

McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved. Chapter 8 Service Processes 8-3 OBJECTIVES Service Strategy: Focus & Advantage…

Documents Service Processes Chapter 8. Service Strategy: Focus & Advantage Service-System Design Matrix...

Slide 1 Service Processes Chapter 8 Slide 2 Service Strategy: Focus & Advantage Service-System Design Matrix Service Blueprinting Service Fail-safing Characteristics…