1.Sponsored byCanons Best Practices for Field Service: The NewFace of Customer SatisfactionThank you for joining us! We will begin in just a few minutes. Audio is routed…

Unleash Contact Center Operational Excellence with Continuous Workforce Optimization © 2013, Genesys Telecommunications Laboratories, Inc. All rights reserved. 2 Topic Experts…

1. Copyright © 2012 HDI. All rights reserved. 1Knowledge Management Best Practiceswithin Service Management:A KCSSM OverviewKCS is a service mark of the Consortium for Service…

1. Copyright © 2012 HDI. All rights reserved. 1 Knowledge Management Best Practices within Service Management: A KCSSM Overview KCS is a service mark of the Consortium for…

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1. 2 The changing landscape in customer communication provides a unique opportunity to combine the assets of our outsource services division (call center and network) with…

1. Event: DDMA Data Quality Awards 2010 Spreker: Mark Humphries – Essent Belgium Datum: 14 oktober 2010, Klooster Noordwijkwww.ddma.nl 2. Project DynamoData Quality : delivered…

1. Rotterdam, April 4, 2014 “Innovation as Game Changer for the Insurance Claims Industry” Mendix World 2014 2. Jochem Davids Business Innovation Han…

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