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1. OLIVIER NJAMFA President & CEO 95 bis rue de Bellevue 92100 Boulogne-Billancourt +33 (0)1 47 12 68 88 [email_address] Multi-channel, Multi-language Web Customer Service…

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1. Measuring the Performance of Social Customer Service Thursday 24, 10am EST/3pm GMT @conversocial #SocialCS Andrey Grigoryev Social Strategy Director linkedin.com/in/andreygrigoryev…

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