Documents Chapter 13 Complaints and Service Recovery. Chapter Objectives Discuss the four different categories...

Slide 1 Chapter 13 Complaints and Service Recovery Slide 2 Chapter Objectives Discuss the four different categories of service failure types. Explain customer complaining…

Documents Cb Consumer Movement

Slide 1 Consumer movement in India Consumers play a vital role in the economic system of a nation because in the absence of effective demand that emanates from them, the…