2011 ITIL® 2011 Training Guide Rick Lemieux Managing Partner (401) 764-0720 [email protected] Contents Introduction ..................................................................................................................................................…

1. SMP1 Project ITSD Supervisors Meeting September 21, 2006 (Service Management Phase 1) 2. What is the SMP1 Project Service Management Phase 1 -is an internal ITSD initiative…

StarTeam An introduction to Software Configuration Management With StarTeam Prepared By : Date : 07/06/06 C.Venkata Srikanth Software Configuration Management Configuration…

1. THE PRINCE 2 METHOD Session 3 – The Prince 2 Components: Configuration Mgt and Change Control 2. Overview P2 Risk Management P2 Quality P2 Configuration Management P2…

INCIDENT MANAGEMENT Goal of Incident Management The primary goal of the Incident Management process is to restore normal service operation as quickly as possible and minimise…

1. 1Software ConfigurationManagementVenkatesh Samineni 2. 2Definition of SCM• Software configuration management is the discipline ofmanaging the evolution of complex software…

Ready for Go Live Performance Testing Your SAP System [ JUERGEN LINDNER SAP POINT OF CONTACT MEMBER SINCE: 1998 ] [ September 16, 2010 Dan DeLano Visionary Integration Professionals…

Supporting System Center Configuration Manager 2007 Lab Manual FINAL Published: August 13, 2007 Microsoft Confidential - For Internal Use Only DISCLAIMER Microsoft Confidential…

1. Best practices for NetworkInfrastructure Management - a casestudy of IT Infrastructure Library (ITIL) Antti Mattila Supervisor: Professor Jörg OttInstructor: Harri Heinonen,…

Top of Form What is NOT a reason to perform a Post-Implementation Review (PIR)? Ensure that change goals were met. Ensure that customers are satisfied with the results. Ensure…