2011 ITIL® 2011 Training Guide Rick Lemieux Managing Partner (401) 764-0720 [email protected] Contents Introduction ..................................................................................................................................................…
1.ITIL V2/V3 – An Overview Primer on ITIL V2 and V3 and the Current State of Adoption Global Prospectus ITIL ConferenceJohannesburg, South Africa November 2009© 2009 IBM…