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Documents ItSM Solutions ITIL V3 Training Reference Guide - January 2012-Final

2011 ITIL® 2011 Training Guide Rick Lemieux Managing Partner (401) 764-0720 [email protected] Contents Introduction ..................................................................................................................................................…

Documents Itil Overview Johannesburg November 2009

1.ITIL V2/V3 – An Overview Primer on ITIL V2 and V3 and the Current State of Adoption Global Prospectus ITIL ConferenceJohannesburg, South Africa November 2009© 2009 IBM…