Marketing Beyond NPS: What Net Promoter Scores Really Say about Customer Service

Beyond NPS: ! What Net Promoter Scores Really Say about Customer Service! Tim Maly, COO & CFO 10 March 2015 2 Gone Are the Days of “Talking At” Customers & Employees…

Technology Beyond NPS: What Net Promoter Scores Really Say About Customer Service

Beyond NPS: ! What Net Promoter Scores Really Say about Customer Service! Tim Maly, COO & CFO 10 March 2015 2 Gone Are the Days of “Talking At” Customers & Employees…