THE NEW GENERATION of ITSM and Beyond PRODUCTS & SOLUTIONS EasyVista is a global leader in consumerized service management solutions for mid to large-sized enterprises.…

THE NEW GENERATION of ITSM and Beyond PRODUCTS & SOLUTIONS EasyVista is a global leader in consumerized service management solutions for mid to large-sized enterprises.…

Diapositive 1 Company overview March, 2015 By 2016, 35% of IT operations organizations will have 75% of IT service desk contacts from the business resolved by virtual assistants.…

1. TAKING SERVICE MANAGEMENT BEYOND IT Frederick Acheampong Senior Solutions Consultant [email protected] 2. AGENDA • The Evolving Role of ITSM • Service Management…

1. COMPANY OVERVIEW March, 2015 2.  By 2016, 35% of IT operations organizations will have 75% of IT service desk contacts from the business resolved by virtual assistants.…