Taking service management beyond it

TAKING SERVICE MANAGEMENT BEYOND IT

Frederick Acheampong Senior Solutions [email protected]

AGENDA

• The Evolving Role of ITSM

• Service Management for all

• Automate the process

• The Chief Service Provider

• Q&A

THE EVOLVING AND EXPANDING ROLE OF ITSM

•ITSM has grown to support many different types of devices

•ITSM solutions have evolved at pace to keep up

•ITSM Workflow has had to become flexible to adapt to changing landscape

PINK 15 – Taking Service Management beyond IT

ALL BUSINESS UNITS NEED SERVICE MANAGEMENT

PINK 15 – Taking Service Management beyond IT

Workflow

AUTOMATE THE PROCESS

PINK 15 – Taking Service Management beyond IT

Service Management tools can provide automated process management

• Reduce costs – Stop using resource heavy paper trail systems, or consolidate processes with the solution. This enable you to retire legacy systems, thereby saving license and maintenance costs.

• Streamline work – Remove bottlenecks and minimize manual actions by using workflows that automate activities and tasks.

• Boost Productivity – Reduce the amount of time users spend performing tasks, freeing them up to concentrate on other work activities that improves customer satisfaction.

• Track progress – Users can easily view status of their tasks and requests. Managers can quickly get an overview of actions completed and outstanding.

• Increased Visibility – Improved reporting and business visibility.

BENEFITS OF PROCESS AUTOMATION ACROSS THE BUSINESS

PINK 15 – Taking Service Management beyond IT

THE BROKER OF SERVICE

PINK 15 – Taking Service Management beyond IT

WHAT THE SOLUTION NEEDS…

Flexibility, adaptability

Segregation

Multi layered

PINK 15 – Taking Service Management beyond IT

CONSUMERIZE THE INTERFACE

Some example interfaces.

PINK 15 – Taking Service Management beyond IT

CONSUMERIZE THE INTERFACE

Some example interfaces.

PINK 15 – Taking Service Management beyond IT

CONSUMERIZE THE INTERFACE

Some example interfaces.

PINK 15 – Taking Service Management beyond IT

CONSUMERIZE THE INTERFACE

PINK 15 – Taking Service Management beyond IT

Some example interfaces.

CONSUMERIZE THE INTERFACE

PINK 15 – Taking Service Management beyond IT

Some example interfaces.

THE VALUE OF ONE SOLUTION

Thousands of dollars saved using 1 solution to manage multiple services.

Digitizes the business. Process Automation. No more manual processes.

Increased reporting visibility enables enhanced organizational service management..

All the above leads to Increased Customer satisfaction!