Documents Beginners Guide to ITIL - help or hindrance? Dennis Adams a s s o c i a t e s Management and...

Slide 1Beginners Guide to ITIL - help or hindrance? Dennis Adams a s s o c i a t e s Management and Infrastructure SIG Meeting Can it help me? What are the pitfalls? Dennis…

Documents ITIL Tests

~Q1~ A customer-based Service Level Agreement structure includes: A. An SLA covering all Customer groups and all the services they use B. SLAs for each service that are Customer-focused…

Documents © 2014 IBM Corporation IBM Control Desk Configuration Management Workshop – Self-Facilitated...

IBM Brand Template IBM Control Desk Configuration Management Workshop â Self-Facilitated Designed for Interconnectivity to Change & Release o © 2014 IBM Corporation…