1. How Travel Companies Can Improve Mobile Advertising & Call Center Performance September 24th, 2013 John Busby, SVP Marchex Institute 2. You May Have Heard Of These…

1. A Guide to New and Enhanced Capabilities for SAP CRM On-Premise John Burton SAP Labs 2. Introduction/Purpose Learn how to leverage your existing SAP CRM On-Premise investment…

1. SUCCESS STORY Better Thinking. Better Performance. Better Results. 2. Better Thinking. Better Performance. Better Results. 2 © Herrmann Global 2015 Telecom New Zealand…

1. Statistical Data Analysis • Developments in the field of statistical data analysis often follow advancements in other fields to which statistical methods are applied.…

1. Agenda • Quick background on presenter • Typical BPO Strategy • High Performing Differentiation • Vendor Optimization • Customer Metrics Alignment • PPR Modeling…

1. How to Enhance the Agent Experience for Better CSAT and KPIs Published by Arm Your Agents with Their Own Personal AssistantA Special Report for Customer Service and Contact…

ATTACHMENT 1: SAMPLE QUALITY ASSURANCE PLAN AMR Managed Transportation Quality Improvement Plan AMR Quality Improvement Manual. Confidential material that may not be duplicated. April 2, 2010 …

Slide 1Panasonic Professional Call Centre Solution - Poltys CC Series - Rev1.0 24 Sep., 2013 Slide 2 2 For customers who need more functionality than built-in ACD function…

Slide 1 1 Customer Service Standards Washington Association of Telecommunications Officers and Advisors Spring Conference – Chelan, WA May 1-2, 2014 Brian T. Grogan, Esq.…

Slide 1 Manufacturing Extension Partnership “Transforming U.S. Manufacturing -- Challenges and Opportunities” Thursday, April 9, 2015 Presentation to the NACFAM’s Annual…