Companies and brands should think about (user) experience to find new competitive edge for their business. Better experiences create more value for users, which can be in…

Have you been by rogue developers? In my experience 90%+ of developers from the big out-sourcing sites will try to take advantage of your inexperience. They will CHARGE you…

Commercial Services | Automotive The automotive âConnected Customerâ Customers are taking control of the sales process â how can you make the trend work for you? 6411_Automotive…

Eighty percent of companies think their brands have superior experiences. Unfortunately, only eight percent of their customers agree. It’s time for brands to tackle the…

1. Welcome Back: PASS Evaluations Please complete the PASS evaluation sheets on your tables (even if you didn’t use PASS). Stack your completed sheets in the centre of…

1. ADVERSITY THE CATALYST FOR LEARNING Ron McIntyre Certified Leadership Coach, Teacher and Speaker Transformative Leadership Group 2. Accountability How did you integrate…

Don’t Look Down on the They Will Laugh At You DEFILEMENTS ASHIN TEJANIYA NAMO TASSA BHAGAVATO ARAHATO SAMMA SAMBUDDHASSA Homage to Him, the Blessed One, the Worthy One,…

1. Experience Radar 2013 Lessons from the US Grocery industryLocating the sourcesof value behindexceptional customerexperiencesDecember 2012 volume 2 2. Experience mattersTitle…

Performance Appraisal CHAPTER 1    INTRODUCTION MEANING AND DEFINITION PERFORMANCE APPRAISAL AS A NATURAL PROCESS OF MANAGEMENT   OBJECTIVES OF PERFORMANCE…

Customer Satisfaction Golden Rules rule 1 : the customer is always right rule 2 : if the customer is wrong, refer to rule one 1 Customer Satisfaction and Loyalty  …