1. How to Measure and EnsurePositive ROI ! 2. 122 Years of Service Desk Benchmarking DataMore than 1,600 Service Desk BenchmarksGlobal Database30 Key Performance IndicatorsNearly…
1. Low Productivity★ Employees spend an average of 1.86 hours per eight-hourworkday on something other than their jobs, not includinglunch and scheduled breaks.★ Employee…
1. DAY 2/ LEGATO SERVICES LIMITED 2. Types of DialerIn Call Centers there are several dialing modesdepending on how the call is placed. There are 4different dialing modes…
1. Case in Point Global FootprintG lobal HeadquartersC ountry Headquarters C enters Enriching Customer Experience Through "Service Excellence"THE CLIENTThe client…
1. Hot Sale = Hot Service 2. perception 80% of CEO’s believe of believe their brand provides a superior customer experience 8 % of their customers agree (Bain & Company)…
1. w w w .a l h a y a t c c .c o m 2. • Life Contact Center founded in 2011 as a private limited company that operates a worldwide network of outsourced services, with…
Customer Service. Simplified. www.jacada.com How to Visualize your Customer Service and IVR Experience www.jacada.com 2 How to Visualize your Customer Service and IVR Experience…