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Creating a Great Place to Work and a Great Place to Call Martin Hand Vice President, Reservations, Customer Care and Sales Resources Overview Continental Profile It¶s All…

Business Huntsville utilties and source gas — delivering total customer care

1. SAP for UTILITIES North American Conference Delivering Total Customer Care Huntsville Utilities September 17, 2013 2. PRESENTERS: DAVID CHAMPIGNY – MIS DIRECTOR …

Business The Missing 'P' in Knowledge Management

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Documents Gaining the Customer Satisfaction Edge. Lesson Goals: Realize the relationship between customer...

Slide 1Gaining the Customer Satisfaction Edge Slide 2 Lesson Goals: Realize the relationship between customer service and customer satisfaction Identify qualities of excellent…

Technology Unleash Contact Center Operational Excellence with Continuous Workforce Optimization

Unleash Contact Center Operational Excellence with Continuous Workforce Optimization © 2013, Genesys Telecommunications Laboratories, Inc. All rights reserved. 2 Topic Experts…

Technology How SIP Delivers your Next Generation Customer Service Platform

How Interaction Analytics Makes the Customer Care Exec Your Companyâs MVP How SIP Delivers Your Next-Generation Customer Service Platform © 2013, Genesys Telecommunications…

Business 5 case-studies-collaboration

1. Desktop/Service Desk Collaboration Case Studies in Successful Partnership Jeff Rumburg, Managing Partner - MetricNet Session #608 2. Empirical Observations from…

Business Free Service Desk Training Series | Service Desk Image Management - How to Successfully Market Your....

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Business Free Desktop Support Training Series | Industry Megatrends in IT Support | MetricNet Certified

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1. Desktop/Service Desk CollaborationCase Studies in Successful Partnership!MetricNet Best Practices Webcast Series 2. If You Need to Reach Us During the PresentationE-mail…