Business SLIDES

1. Gaining Shared Services Momentum Within HMRC A Strategy and Architecture Driven Approach 2. Contents The essence of sharing The UK government context The approach at HMRC…

Technology Free Service Desk Training Series | How to Measure and Ensure Positive ROI in Your Service Desk |...

1. How to Measure and EnsurePositive ROI ! 2. 122 Years of Service Desk Benchmarking DataMore than 1,600 Service Desk BenchmarksGlobal Database30 Key Performance IndicatorsNearly…