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1. The Use of Importance- Performance Analysis for Evaluating Service Quality in Company APresenter: Laura Chen Advisor : Dr. Hao-Wei Yang Dr. Wan-Ching Chen Dec…
Assessing Quality and Customer Satisfaction with service delivery of mobile telecommunication networks in the UK. Market Research on Service Quality and Customer Satisfaction…
Services and Other Intangibles: Marketing the Product That Isnât There Chapter Objectives Describe the four characteristics of services Understand how services can be classified…